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Terms of Service

Thank you for shopping at Nadhi | The Saree Store.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Nadhi : The Saree Store.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Nadhi | The Saree Store, accessible from nadhi.com.au

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Policy

Shipment Processing time

All orders are processed within 1-2 days. Orders received on a weekend or public holiday will be processed on the next working day. Even if the company is experiencing a high volume of orders, we strive to adhere to the given timelines. Any delay in processing will be informed upfront via email.

Shipping rates and delivery estimates

All shipments will be carried out via Australia Post / Sendle unless otherwise specified.

Shipping costs and estimated delivery times are are stated below, and are subject to change based on Australia Post’s policies.

Australia Post Parcel Post Shipping - Domestic

  • Shipment Cost - AU$ 5 per order

  • Estimated delivery time - 3-4 business days

Australia Post Express Post Shipping - Domestic

  • Shipment Cost - AU$ 8 per order

  • Estimated delivery time - 1-2 business days

Australia Post Standard International Shipping

  • Shipment cost - AU$ 35 per order (AU$ 20 for NZ and Fiji)

  • Estimated delivery time - 10 - 15 business days

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • Email | sales@nadhi.com.au

  • Chat | by using the chat bubble at the bottom right of this page. Available at all time of the day

  • Phone | 0420 462 766 ( 5PM - 10PM AEST/DT)

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Parcel Locker 10229 39183

81 Victoria Road

Parramatta NSW 2150

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

You can get in touch with us by

Email | sales@nadhi.com.au

Chat | by using the chat bubble at the bottom right of this page. Available at all time of the day

Phone | 0420 462 766 ( 5PM - 10PM AEST/DT)